Privacy Policy
This Privacy Policy outlines how Opensoft-Zambia (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you use our website, mobile applications, and associated services (collectively, the “Platform”). By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Our services enable users to securely make and receive digital payments, and may also include integrations with third-party service providers. This policy applies to information collected via the Platform and any related digital interfaces we develop or integrate with.
1. Information We Collect
a. Information Provided by You
To use our services, you are required to create an account. In doing so, we collect personal information such as:
- Full name
- Email address
- Mobile phone number
- Business name (for merchants)
- Physical or billing address
- Tax Identification Number (TIN) or other regulatory identifiers (where applicable)
You may also choose to provide additional profile details to enhance your experience.
b. Location and Browser Data
When using our mobile applications, we may request access to your location to offer location-based services such as fraud prevention or geo-targeted features. Additionally, your web browser may automatically send us technical information including:
- Browser type and version
- IP address and geolocation
- Date and time of access
- Referring web pages
- Pages visited and time spent on our site
This information is generally collected anonymously for analytical purposes.
2. Payment Information
When processing payments, we may collect sensitive financial details including:
- Bank account numbers
- Mobile Money details (e.g., MTN Money, Airtel Money)
- Debit or credit card information
Note: All payment transactions are encrypted and securely processed via PCI DSS-compliant third-party payment processors. We do not store your full card or MFS credentials on our servers.
3. How We Use Your Information
We use the information collected for the following purposes:
- To create and manage your account
- To process transactions and provide customer support
- To verify your identity and reduce fraud
- To personalize user experiences
- To improve and optimize our Platform’s performance
- To comply with legal and regulatory obligations
4. Advertising and Cookies
We may engage third-party advertising networks such as Google Ads to display tailored ads. These networks may use cookies to:
- Serve relevant ads based on your browsing history
- Limit ad frequency
- Measure ad performance
You can manage your cookie preferences through your browser settings.
5. Analytics
We may use analytics tools like Google Analytics to better understand user behavior and usage patterns on our Platform. The data collected is anonymized and used strictly for aggregate analysis. We do not link this data to your personal information.
To learn more about Google Analytics and how to opt out, you can visit: https://tools.google.com/dlpage/gaoptout
6. Data Protection and Security
We take your privacy seriously and employ administrative, technical, and physical safeguards to protect your data. These measures include encryption, role-based access, secure storage, and routine audits.
7. Your Choices and Rights
You have the right to:
- Access and update your personal information
- Request deletion of your account or personal data
- Object to certain data processing practices
- Withdraw consent (where applicable)
To exercise these rights, contact us via our support channels provided on the Platform.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you via email or within the App. We recommend checking this page periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@opensoft-zambia.com
Phone: +260 777 363966
